Refund policy
Returns and refunds
We want you to love your Bath Box order. If something isn't right, here's how we can help.
Change of mind returns (30 days)
- You can return items within 30 days of purchase for a change of mind refund.
- Items must be unused, in the same condition you received them and in their original packaging.
- Please include your order number or proof of purchase.
- Return postage is paid by the customer.
- Gift cards, final sale items and opened bath and body products can't be returned for change of mind, for hygiene reasons.
Damaged, faulty or wrong items
- If your order arrives damaged, faulty or not as described, email us at support@bathbox.com.au with your order number and a photo.
- We'll make it right with a replacement or refund. This applies to sale items too.
- These rights are in addition to your rights under the Australian Consumer Law.
How to return an item
- Email support@bathbox.com.au with your order number and the item(s) you'd like to return.
- We'll reply with our returns address and next steps.
- Send your return with a trackable service. We can't be responsible for returns that don't reach us.
Refunds
- Once we receive and check your return, we'll email you to confirm whether your refund is approved.
- Approved refunds go back to your original payment method within 7 to 10 business days.
- If your refund hasn't arrived after that, check with your bank or card provider first, as processing can take a few days, then contact us at support@bathbox.com.au.
Gifts
If you received a Bath Box order as a gift, contact us and we'll arrange a store credit for the item's value.
Questions?
Email support@bathbox.com.au or visit our Contact page. We reply within 24 hours.