SHIPPING INFORMATION

Just placed an order? That's awesome - we cannot wait to get your products shipped out to you.

Please note that shipping estimates are from the time of dispatch, rather than from the time you place the order online. Timings can vary depending on the products you purchase. Don't forget that many of our products are fresh, handmade and include natural ingredients!

If your stuff hasn't arrived in a few days, don't panic - it's coming! :-)

SHIPPING RATES & TIMES

All shipping estimates are based on courier shipping times. Orders are shipped with registered Australian courier service - Australia Post.

Please note - if you use a "free shipping" code, your order will automatically be shipped via our Flat Rate Shipping service.

FLAT RATE SHIPPING

Shipped with Australia Post

Most areas in Australia will take 5 to 9 business days for your order to arrive.

Available on all orders for $9.95

EXPRESS SHIPPING

Shipped with Australia Post Express

Metro areas will take 2 to 4 business days, and WA, NT, rural areas will take 3 to 5 business days for your order to arrive.

Available on all orders from $16.50 (price will depend on order weight)

IMPORTANT

Please ensure that your address information is correct. If it is incorrect, your package will be delayed or may get returned back to us. If your package is returned back to us, we can re-send it but you will be charged a $25 re-send fee, as we are charged a return fee AND re-postage fees by Australia Post.

If we receive any orders back due to the incorrect address entered at checkout or the order not being collected by the customer, the order is refunded minus the applicable postage fees charged to us by Australia Post.

Please note that shipping time frames are estimates subject to delays by Australia Post, which are unfortunately out of our control. We do not offer shipping cost reimbursements or express shipping cost refunds if we have dispatched within 72 hours from order payment, or for order delays that are out of our control, such as delays by Australia Post.

QUESTIONS?

Send us a message and we will reply within 24 hours:
Email: support@bathbox.com.au
Facebook: /BathBox
Instagram: @BathBox