RETURN POLICY

GENERAL RETURN POLICY

Our general return policy for "change of mind" is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange under change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bathbox.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bathbox.com.au

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to our shipping facility. Simply email us at support@bathbox.com.au and we will provide you with the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OUR 'LOVE IT' PROMISE

RISK-FREE SHOPPING WITH BATH BOX®

Outside of our General Return Policy, we offer an exclusive "Love It" Promise to all Bath Box® customers.

Quite simply, if you purchase anything from us and don't love your purchase, we will provide you with a full refund for your items AND you get to keep your purchase.

This is our way of providing you with a risk-free shopping experience. We are very confident in our products and customer service, which is why we offer such an outrageous guarantee.

Any abuse of our "Love It" Promise will immediately void the right to a full refund while keeping the product, and will require the customer to return the products to Bath Box® as per the General Return Policy. We will also terminate the customer account, preventing future purchases with Bath Box® and loss of any loyalty program benefits attributed to the customer account.

QUESTIONS?

Send us a message and we will reply within 24 hours:
Email: support@bathbox.com.au
Facebook: /BathBox
Instagram: @BathBox